Mapeamento de processos em bibliotecas universitárias: relato de experiência na Universidade Federal Rural da Amazônia.

Abstract

It covers the mapping of processes in the Central Library of the Federal Rural University of the Amazon. It aims to map all the processes executed in the Central Library of this institution, in order to promote Knowledge Management. He reviews the literature on Santos, Fachin, Varvakis (2003), Reis and Blattmann (2004), Almeida (2005), Di Franscisco et al. (2010), Oliveira and Amaral (2012), Paula and Valls (2014), Franco et al. (2016), Rossi, Bem and Prim (2016) and Rossi et al. (2017), among others, which deal with process mapping in University Libraries. The research is characterized as bibliographic research and case study. For the modeling of the processes, the Bizagi Modeler software was used, which allows the drawing through flow charts of the processes developed by the sectors. For the data collection, a visit was made to the sectors in order to proceed with the mapping of processes. The research resulted in the mapping of seven processes carried out in the Central Library of the Federal Rural University of Amazonia, but is still in progress for the other processes. It is concluded that it is essential to carry out the mapping of processes to make visible the internal community and society as a whole the work developed by the central library. He points out that it is still important to continue this research, by transforming the tacit knowledge contained in the minds of people into explicit knowledge. Thus, the central library will fulfill with excellence its role of supporting teaching, research and extension, thus guaranteeing excellence to the services and products offered.