Gestão de crise nas bibliotecas da UFRA: lições aprendidas em tempo de pandemia.

Abstract

The study focuses on crisis management and the lessons learned by the Library Network of the Federal Rural University of the Amazon during the pandemic. Through a case study and questionnaires, it examines the practices adopted by librarians to identify collaborative activities implemented during the COVID-19 crisis. Analyzes the role of the manager and the librarian, exploring management practices in the university library system and reflecting on changes to library services during this challenging period.The results indicate (i) that the library had a contingency plan, but it was not adapting to the Covid-19 Pandemic crisis; (ii) lessons learned include the ability to innovate, maintain continuing education and quickly adapt to changes; (iii) high level of agreement regarding the need to adapt library services to the new normal, train staff and develop and implement new services. It concludes that management tools and information and communication technologies are essential for libraries in times of crisis, to maintain processes, products and services.