Gestão do Conhecimento no trabalho remoto: análise das práticas, ferramentas e aprendizagem organizacional na REDETECA/UFRA.

Abstract

Technological advances are driving rapid transformations in global organizations. Remote working is becoming commonplace, including in university libraries, requiring knowledge management to promote organizational learning. The research question is: What knowledge management practices and tools have been used by librarians at Redeteca/UFRA, and if so, how do they contributo to organizational learning? To this end, the general objective seeks to analyse the use of knowledge management practices and tools focused on creating, sharing and recording knowledge about organizational learning at Redeteca/UFRA, when working remotely. The specific objectives are [1] to characterize remote work at Redeteca/UFRA; [2] to map the knowledge management practices and tools used in remote work; [3] to categorize the use of knowledge management practices and tools and the elements of organizational learning (intuition, interpretation, integration, institutionalization and network learning). In terms of objectives, this is an exploratory and descriptive study. In terms of procedures and techniques, a bibliographical survey was carried out, as well as a case study, whose field research used data collection instruments by means of protocols, interviews and an electronic questionnaire. The results reveal the absence of a formal knowledge management policy at Redeteca. Remote working follows government regulations and is supported by training for staff. The benefits pointed out by librarians are a better quality of life and flexible working hours. The challenges include a lack of organization and an accumulation of tasks. Knowledge recording practices and training programs are used to manage the processes. Finally, with regard to knowledge management practices and tools, although there is interest and effort to implement them, they still need to be developed and formalized in orderto maximize the potential of these practices, which can have an impact on organizational learning through the formalization and institutionalization of processes for recording and documenting learning from remote work.